E-BIKES
Do I need e-bike experience?
No e-bike experience is needed. You should be confident riding a regular bicycle. Your guide explains the controls and leads a short practice ride before departure.
BOOKING
What is included in my booking?
Your e-bike, a fitted helmet, a local guide, a water refill, and a pre-ride orientation. Optional extras are clearly priced during booking.
AGE / FITNESS
Who can join a ride?
Our standard tours are for riders aged 16 and over who can comfortably balance and brake on a bicycle. Choose an Easy route for a gentler pace. Contact us about specific access needs.
WHAT TO BRING
What should I wear and bring?
Wear closed-toe shoes and comfortable layers. Bring a refillable bottle, sunscreen, sunglasses, and your camera. Avoid loose clothing that could catch in the chain.
WEATHER
What happens if the weather is unsafe?
Your guide reviews conditions before every ride. If heat, storms, or trail conditions make a ride unsafe, we offer a new date or a full refund.
CANCELLATION
Can I change or cancel my booking?
Contact us at least 48 hours before departure for a full refund or a date change, subject to availability. Within 48 hours, speak with our team about your options.
SAFETY
Do I have to wear a helmet?
Yes. A correctly fitted helmet is included and must be worn while riding. Guides carry first-aid supplies and provide a safety briefing.
RIDING
Will I be able to keep up?
We ride as a group with regular stops. Pedal assist helps on hills, and the guide adjusts the pace. Tour pages show duration, distance, and difficulty.